Service Transition in Milton Keynes, South East, South East, United Kingdom

Service Transition (Inside IR35)

Contract Term: 5 Months

Contracting Authority: 5 Months

Location: Milton Keynes

Imagine having a talent that could benefit someone you’ve never met and solve problems you didn’t even know existed. Well, you do, and you can. And we’re here to help you do just that. At PSR we are the go-to place for talented contractors and temps for a rich variety of public sector roles.

Network Rail is at the heart of revitalising Britain’s railway. From Crossrail – Europe’s largest civil engineering project – to investment in world-class stations and major programmes of electrification, we're involved in some of the most ambitious and diverse ventures that this country has ever seen. We at Network Rail are dedicated to becoming one of Britain's best employers and believe this starts with placing the candidate at the heart of everything we do!

As a Service Transition, your main responsibilities would be:

  • Single point of contact for the project on matters regarding service support. Working closely with project teams that are introducing and / or improving an IT service. You will be responsible for ensuring operational readiness and for service transitioning into live support environments
  • Advise the project and support stakeholders of any deviations from technology and support strategy, standards and policies
  • Translate the non-functional requirements into a practical support model
  • Identify the Service Acceptance Criteria for each application migration
  • Facilitate the delivery of all agreed Service Acceptance Criteria
  • Create and publish agreed service artefacts such as (but not confined to) Service Design Packs, Support Flows, Service Level Agreement and Service Catalogue entry
  • Chair any necessary meetings between the project and support stakeholders (internal and external) and provide regular progress updates to all support stakeholders.
  • Communicate any risks and issues affecting the support organisation to the Project Manager; log and track the risks via the Risk Register
  • Manage the Early Life Support period and facilitate a graceful handover to the operational support owners

You’ll have relevant experience in:

  • Proven experience in Service Transition Management
  • This role is aligned to the ITIL framework, therefore ITIL v3/4 Foundation.
  • Good stakeholder management skills and experience
  • Good understanding & experience of using service management tools.
  • Good communicator across all levels
  • Demonstrates a good working knowledge of management structures and reporting procedure.
  • Understanding of risk and issue management

If this Service Transition role sounds like something that you would be interested in, please click the link to apply and get in touch with one of our PSR team now.

Network Rail are an equal opportunity employer and value diversity. They welcome applications from everyone

"In applying for this role you acknowledge the following; this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment, and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different."

Please be aware that this role can only be worked within the UK and not Overseas.

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