Specify, design, and upkeep of train maintenance related IT systems interfaces.  Training competency assessments including stores operation of IT systems.

What are my responsibilities?

• Coordinate production support activities for systems and subsystems to ensure the integrity of computer generated data, in particular monitoring interface errors and directing each to the appropriate person for resolution:
• Perform research and consulting on major aspects of effective and efficient computer operations and supporting technologies.
• Manage user calls raised through the Rail Systems Service Desk from initial issue capture, through investigation, resolution and closure with the user.
• Determine hardware problems and resolutions without impact to user processing.
• Work with hardware vendors to resolve issues.
• Perform and maintain automated operations procedures using appropriate software packages to improve department efficiency and quality.
• Develop operations and maintenance schedules and procedures.
• Respond to problems of users, re-running or scheduling jobs, restoring files, resending reports, or resolving system issues.
• The scope of the role covers all Rail Systems depots and all fleets

 Full or Shared or Support

Interfaces

Full

• Monitor, correct and report on any issues regarding the interfaces between the business applications and external systems.
• Liaise with 3rd Party suppliers regarding updates to Interfaces. Gaining approvals and setting schedules for any necessary updates.

Application Support

Full

• Data analysis and collation of all reported interface transaction failures and enhancement requests.
• Liaising with 3rd Party suppliers to rectify any bugs or errors in a timely manner.
• Manage user calls raised through the Rail Systems Service Desk from initial issue capture, through investigation, resolution and closure with the user.

Customer Relationships

Full

• Liaise with the materials control team and the finance and commercial team to ensure data integrity between the maintenance systems and the corporate financial system.
• Interface with users regarding all business IT requirements including any Corporate initiatives.

 Training and Assessing

Shared

• Design and deliver training to users based on business processes and best practices used in the business.
• Assist with the preparation and carrying out of Competency Assessments of staff in respect of the use of the Maintenance Management Systems and IT systems.

 Health, Safety & Environment

Full

• Siemens has zero tolerance for unsafe ways of working and as an employee in Siemens:
• Adhere to Siemens safety systems and controls in line with Rail Systems HSQE Company policies.  
• Take responsibility for raising issues of concern.
• Fully participate and engage in our behavioural safety agenda to ensure we work safely.
• Take reasonable care to avoid acts or omissions that may have an environmental impact.
• Accept personal responsibility to take care of ourselves and others affected by our own acts or omissions.

 Compliance

Full

• Ensure awareness and understanding of Siemens business policies and Tell Us ethos.

 Other

Full

This role profile may vary from time to time in accordance with changes to business needs.   Your annual objective setting with your line manager will outline any additional responsibilities to meet business requirements or individual development needs for the forthcoming financial year.

What do I need to qualify for the role?

Essential:

• Engineering or IT qualification, e.g. HND, A+, Microsoft accredited.
• Good general knowledge of IT systems.
• Experience of responding to user help desk calls.
• Proven experience of managing data interfaces between business critical IT systems.
• Good communication skills both oral and written.
• Experience of an IT customer service delivery environment.
• Experience of strong safety culture.

Preferred:

• Ability to train end-users in the use of IT systems and equipment.
• Experience of Rolling Stock maintenance environments.
• Experience of liaising with third party IT system suppliers.