Technical Support Engineer in London, United Kingdom

TXM Recruit are recruiting for a Technical Support Engineer based out of the Temple Mills Depot supporting the Eurostar Velaro High Speed Fleet, the Technical Support Engineer will provide technical support and advice to the Production, Technical and Performance teams to drive maintenance and reliability improvements for the fleet. 

This is a unique opportunity to work on a technically complex, high-profile fleets. This role will work shifts so will require working a combination of days, nights and weekends. You will need to live within an hour (maximum) commute of the depot or be willing to consider relocation.

This is your role
  • Act as the¬†representative on shift, providing technical support to the Operator's production, performance and technical teams
  • With minimal supervision investigate rolling stock casualties, and produce analytical failure reports to determine root cause
  • Mitigate the risk of in-service failures through proactive intervention
  • Regularly monitor train defects and failures in traffic, and liaise with the customer
  • Download and process train diagnostic data, undertake fault finding to an advanced level
  • Produce complex, analytical technical reports on fault investigations and technical issues
  • Specialise in areas of technical and system expertise
  • Using Siemens digital tools, be able to interpret and analyse train data to improve reliability growth
  • Undertake performance analysis duties to improve and drive fleet performance
  • As required, attend off-depot meetings to support technical Investigations and resolution
  • If required, deputise for line manager
  • Record and report all information relevant to Operational Safety, Incidents / Accidents, service defects and failures in a detailed and efficient manner
  • As required, respond to trends in unit defects and make recommendations on possible mitigations and counter measure
  • Undertake audits of customer's maintenance practices to ensure that maintenance is undertaken in accordance with the relevant standards

What do you need to qualify for the role?

  • In depth knowledge of Rolling Stock systems / procedures including schematics, fault finding techniques and download analysis
  • Engineering experience in the Rolling Stock sector
  • Relevant engineering qualification and experience in a mechanical/electrical engineering environment
  • Ability to complete all records of actions and operations accurately and to procedures
  • Ability to fault-find using a number of different methods including diagnostic software
  • Ability to understand and interpret relevant technical publications
  • Ability to produce detailed analytical technical reports
  • Good communication skills

If you are interested in the role and would like some additional information please click 'APPLY' and we will be in touch.

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