<phone number removed> , W1 & W2A Business Support Co-ordinator

Manchester

Why TRU West?

The Transpennine Route is a major transport artery for the UK and for the communities and economies across the north of England. It runs for 76 miles between Manchester, Leeds, York, Selby and onto Humberside. It’s a hugely popular route and passenger numbers have doubled over the past 25 years. Millions of people that work, study and live alongside the railway depend on it every year.
The Transpennine Route Upgrade (TRU) is a multi-billion pound investment programme that will deliver a high performing, reliable railway for passengers with more seats, more trains and faster journeys between Manchester and York via Huddersfield and Leeds. It is the biggest railway transformation the north has seen since the Victorian era.
TRU is made up of three programmes: West of Leeds, Leeds Central and East of Leeds. The West of Leeds Alliance (TRU West) is responsible for the transformation of the railway between Manchester and Leeds.

Acting as one team, the TRU West Alliance will put passengers first and deliver a positive outcome for all involved: for the team, which will gain unparalleled experience; for people that live, work and study along the railway; for Network Rail’s customers and stakeholders; for the public purse and ultimately, for the North of England. In this way, the TRU West Alliance will not only deliver present benefit but also leave a lasting, sustainable legacy.

What is the purpose of the role?

• Reporting into the Business Support / Compound Manager and to provide a wide range of business support services. This role acts as a supervisor for Receptionists / junior roles and ensures effective coordination of Business Support within a contract or functional area.

What does this role involve?

• Coordinate and prioritise all business support duties within the office to ensure delivery to the wider alliance teams meeting deadlines.
• Support the business support / compound manager in Maintaining and updating office compliance systems and notice boards
• Support the PC remote site and alliance administration functions.
• Proactively manipulate systems and run reports as required including maintaining the office stock inventory
• Shop floor Interaction with the facility management / cleaners ensuring housekeeping standards are maintained
• Interaction with all site security.
• Work with HR/HSEQ to update and maintain policies
• Coordinate internal and external meetings including room booking, arranging agendas including updating Clickshare, preparing papers, catering requirements.
• Utilize the functions of the SAP system to meet the broader requirements of the project including raising POs / GRNs / Blocked and parked Invoice resolution
• Ability to maintain records, collate statistical information and create clear, detailed and comprehensive reports including example Environmental KPIs
• Support with Fleet, Checkedsafe and process
• Assist in the delivery of client services as appropriate
• Proactive decision making within the confines of the responsibilities
• Handle confidential information with discretion
• To present a professional image to all staff within Amey as well as external contacts within an alliance
• Hybrid support to the Front of house receptionist for the Office including fire marshal and First aid coordination and duties
• Disseminate information to other team members to ensure delivery
• Assist with fatigue management via the Datascope systems
• Operate independently or as part of a team
• Cover Business support / Compound manager annual leave
• May have some supervisory responsibility for allocating work for more junior business support staff including receptionist
• May have some people manager responsibility

What does this role require?

Essential Skills, Qualifications and Training:

• People management experience.
• Excellent communication, time management and development skills
• Documented computer skills - Competent in the use of Microsoft and excel packages.
• Excellent verbal and listening skills and the ability to maintain confidentiality
• Office / Facility policies and Functionality
• KPI Knowledge
• SAP
• First Aid / AED
• Fire Safety

Desirable Skills, Qualifications and Training:

• SAP
• First Aid / AED
• Fire Safety

Additional Information