Service Desk Analyst in Manchester, North West, United Kingdom
Location Manchester Square One/Homeworking (Hybrid)
Duration: 6 months
Contracting Authority: Network Rail
Imagine having a talent that could benefit someone you’ve never met and solve problems you didn’t even know existed. Well, you do, and you can. And we’re here to help you do just that. At PSR we are the go-to place for talented contractors and temps for a rich variety of civil service roles.
We are looking for a Service Desk Analyst for a 6-month contract role with Network Rail, based Manchester.
Are you looking to join an organisation where you do meaningful work every day? As a Service Desk Analyst, you’ll be starting a rewarding assignment with Network Rail.
Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country’s economic prosperity.
We're undertaking an ambitious change. Our vision is Putting Passengers First – a company that is on the side of passengers and freight users; that is easy to engage with and is an efficient and dependable partner; a company people are proud to work for; instinctively recognised as an industry leader.
We’re an organisation where people matter. We matter to millions.
As a Service Desk Analyst, you will:
- Provide first line support for the BI (Business Intelligence) service within Network Rail.
- Monitor a shared mailbox and respond within agreed SLAs.
- Provide support via phone and dedicated Yammer channel.
You will have:
- Excellent IT customer support skills.
- Demonstrable experience in a similar service desk role.
- Experience with call management systems.
- Proficiency with MS Office.
- A working knowledge of BI reporting systems.
- Experience with BI platforms i.e. Power BI (desirable).
If this sounds like you and you would be interested in being added to our pipeline, please click the link to apply and speak to one of our PSR team now.
In applying for this role, you acknowledge the following; this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.
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