Technical Account Lead in Derby or Bristol, United Kingdom

Technical Account Lead

One Big Circle – Derby or Bristol

Full-Time 37.5 hours over 5 Days

£30,000 - £40,000

Role Summary

In this role as Technical Account Lead you will be part of the Business Development Team and will work alongside the team to meet business objectives and aims. We are ultimately aiming to sustainably grow the organisation and expand our portfolio of work by continuing to deliver for existing clients and build further opportunities with them. You will help provide assurance and confidence for customers using the AIVR or DepotMATE system and their outputs, and ensure the systems are meeting their expectations and requirements.

You will help ensure the technical success of a number of accounts and projects from early stage surveys and trials, to ongoing usage of the AIVR/DepotMATE system as well as helping identify further potential for technical advancement and system deployments. You will also have an understanding of upcoming opportunities in the Business Development pipeline and will be preparing for projects going live, liaising with all other sectors and teams as appropriate and ensuring successful activity in deployment and usage.

Through your growing knowledge and experience and your customer relationship management you will help identify any further opportunities that could be explored with the customer. You will work with the Business Development and Commercial teams to provide technical insight and support on any proposals to pursue growth of customer accounts and ultimately provide great customer satisfaction and technical success.

You will be based at either Derby or Bristol, and will be required to travel to either for internal and customer meetings as necessary. You will be expected to travel to customer sites when required to meet with clients and be able to demonstrate AIVR/DepotMATE capability and carry out lightweight technical surveys/information gathering (training provided) to enable next stage technical discussions.

Responsibilities

  • Working collaboratively within the business development team to support customer accounts and maintaining up-to-date working knowledge of customer accounts and the technical and commercial targets for success for each account.
  • Attending sites when required to understand more about client requirements and the challenges and business opportunity, gathering high level technical information to enable further discussion and progress and providing high-level technical demonstrations of equipment/sample data capture where appropriate.
  • Having full working knowledge of the AIVR system(s) and DepotMATE and which systems are used by each account to be able to support and monitor activity, dealing with any issues raised, with support from all internal teams.
  • Liaise with the Product and Technical Team to have good familiarity with the status of AIVR Machine Learning models and being able to demonstrate their application/outputs and how these are relevant for each account.
  • Ability to take calls and respond to emails with account customers to provide demonstrations of the AIVR Dashboard or address issues raised by users.
  • Maintaining up-to-date records of communications and interactions with account customers and updating the product prospect register for new prospect requirements to ensure the delivery team has the latest information.
  • Providing feedback gained through customer communications on areas of improvement that would increase customer satisfaction.
  • Assisting with the production of proposal documents where required, providing technical insight and sharing knowledge of customer requirements and preferences.
  • Assisting with providing feedback and usage metrics on account performance and growth to share with the business development team and senior management where appropriate.

Personal Qualities and Experience

  • Excellent communication skills including verbal, presentation skills and written communications.
  • Confident in using a variety of camera/technical equipment (with full training and technical familiarisation provided)
  • Ability to work effectively as part of a team.
  • Ability to use your own initiative and proactivity to identify and follow up business leads and opportunities.
  • Proficient in use of Microsoft Office including Word, Powerpoint and Excel.
  • Organisation skills to ensure leads and customer information is stored correctly.
  • Full UK Driving Licence
  • Advantageous - Experience of working within a similar role.
  • Advantageous – Previous experience working with the rail industry.
  • Advantageous – Previous experience of working on/contributing to commercial bid writing

Company Benefits Include:

  • Auto enrolment Pension Scheme
  • 25 Days Holiday plus bank holidays
  • Life Assurance
  • Private Healthcare Cover
  • Work related training courses as required
  • Complimentary snacks and refreshments including fresh fruit
  • Office-centric role
  • Access to Bike to Work Scheme
  • Secure bike storage and shower facilities
  • Social events

You would be a valued part of a fast growing team where your ideas and opinions are valued as we continue the exciting journey of One Big Circle.

Please click the ‘Apply’ button to submit your application.

Similar Job Searches

More Jobs From One Big Circle

JOB SEARCH

Keywords / job title / skill / company

Type any location in the box above, or select below :
ENGLAND
Birmingham
Leeds
Liverpool
London
Sheffield

Barking and Dagenham
Bath and North East Somerset
Bedfordshire
Berkshire
Bexley
Blackburn with Darwen
Bournemouth
Brent
Brighton and Hove
Bristol
Bromley
Buckinghamshire
Cambridgeshire
Camden
Cheshire
Cornwall
Croydon
Cumbria
Darlington
Derby
Derbyshire
Devon
Dorset
Durham
Ealing
East Riding of Yorkshire
East Sussex
Enfield
Essex
Gloucestershire
Greater Manchester
Greenwich
Hackney
Halton
Hammersmith and Fulham
Hampshire
Haringey
Harrow
Hartlepool
Havering
Herefordshire
Hertfordshire
Hillingdon
Hounslow
Isle of Wight
Islington
Kensington and Chelsea
Kent
Kingston upon Hull
Kingston upon Thames
Lambeth
Lancashire
Leicester
Leicestershire
Lewisham
Lincolnshire
London
Luton
Medway
Merseyside
Merton
Middlesbrough
Milton Keynes
Newham
Norfolk
North East Lincolnshire
North Lincolnshire
North Somerset
North Yorkshire
Northamptonshire
Northumberland
Nottingham
Nottinghamshire
Oxfordshire
Peterborough
Plymouth
Poole
Portsmouth
Redbridge
Redcar and Cleveland
Richmond upon Thames
Rutland
Shropshire
Somerset
South Gloucestershire
South Yorkshire
Southampton
Southend-on-Sea
Southwark
Staffordshire
Stockton-on-Tees
Stoke-on-Trent
Suffolk
Surrey
Sutton
Swindon
Telford and Wrekin
Thurrock
Torbay
Tower Hamlets
Tyne and Wear
Waltham Forest
Wandsworth
Warrington
Warwickshire
West Midlands
West Sussex
West Yorkshire
Westminster
Wiltshire
Worcestershire
York
NORTHERN IRELAND
Ashfield
Belfast
Derry
Londonderry
Londonderry County Borough

Antrim
Ards
Armagh
Ballymena
Ballymoney
Banbridge
Belfast
Carrickfergus
Castlereagh
Coleraine
Cookstown
Craigavon
Derry
Down
Dungannon
Fermanagh
Larne
Limavady
Lisburn
Magherafelt
Moyle
Newry and Mourne
Newtownabbey
North Down
Omagh
Strabane
SCOTLAND
Aberdeen
Dundee
East Kilbride
Edinburgh
Glasgow

Aberdeen City
Aberdeenshire
Angus
Argyll and Bute
City of Edinburgh
Clackmannanshire
Dumfries and Galloway
Dundee
East Ayrshire
East Dunbartonshire
East Lothian
East Renfrewshire
Eilean Siar
Falkirk
Fife
Glasgow
Highland
Inverclyde
Midlothian
Moray
North Ayshire
North Lanarkshire
Orkney Islands
Perthshire and Kinross
Renfrewshire
Scottish Borders
Shetland Islands
South Ayrshire
South Lanarkshire
Stirling
West Dunbartonshire
West Lothian
WALES
Barry
Cardiff
Newport
Rhondda
Swansea

Blaenau Gwent
Bridgend
Caerphilly
Cardiff
Carmarthenshire
Ceredigion
Conwy
Denbighshire
Flintshire
Gwynedd
Isle of Anglesey
Merthyr Tydfil
Monmouthshire
Neath Port Talbot
Newport
Pembrokeshire
Powys
Rhondda, Cynon, Taff
Swansea
Torfaen
Vale of Glamorgan
Wrexham

Country, town, city or postcode

--PrivateWeb1--