Ticketing Technical Lead - UAE

Location: Dubai, UAE

Reports To: Project Manager

Overview: The Ticketing Technical Lead will oversee and ensure the compliance of systems delivered by vendors at the public transport operator level (ticket vending machines, validators, etc.) for various transportation modes (bus, metro, tram, etc.). This role is essential for maintaining technical compliance and ensuring the successful completion of projects.

Key Responsibilities:

• Supervise project delivery to ensure technical compliance with client requirements and contracts.
• Lead vendor management efforts, identifying and prioritising technical issue resolution.
• Prepare technical documentation and recommendations for the client.
• Support the team and client in developing the migration plan.
• Ensure seamless integration with the overall ABT central system implementation program.
• Assist the client during the vendor selection process.
• Review and validate technical design methodologies, feasibility studies, and project outputs.
• Supervise installation and testing processes.
• Assist in preparing Take Over Certification documentation.
• Conduct post-launch supervision and provide technical support to the client on issues such as obsolescence.
• Support the Project Management team in preparing project status reports and technical materials for executive review meetings.

Qualifications:

• Master's degree in Engineering, Computer Science, or a related technical discipline.
• At least 10 years of experience in the ticketing industry, with significant exposure in developed countries.
• Minimum of 5 years of hands-on experience with ABT and open-loop projects, from design to commissioning stages.
• Proven experience in upgrading/migrating existing AFC systems.
• Extensive technical knowledge and hands-on experience with ticketing systems, including ABT technology, open-loop, card-based ticketing, and QR code systems.
• Fluent in English.

Skills:

• Solution-oriented and customer-focused.
• Strong technical problem-solving and issue resolution skills.
• Ability to facilitate discussions and guide professionals towards solutions.
• Effective in a multicultural team environment.
• Capable of multi-tasking and managing large, complex systems.
• Independent project management skills with minimal supervision.
• Flexible and adaptable to change.
• Positive attitude and proactive initiative.
• Strong communication skills, able to explain complex issues clearly.
• Ability to work effectively under pressure.

Key Words / SEO

Rail, Railway, AFC, CBT, ABT, Metro, Tram, LRT, Bus, Ticketing, QR, Systems, Project management, Senior Consultant, Senior Requirements, Consulting Engineering, Global Engineering, Consultancy

Closing Statement

ewi is an international consultancy focused on the search & selection of the World's leading engineering and construction professionals. We specialize in recruiting experts for major infrastructure and build projects across the globe.

If you would like to be considered for any of the above mentioned roles, please contact Heather on h.mccoll(at)ewi-group.com

ewi is committed to equality in the workplace and is an equal opportunity employer. ewi is acting as an Employment Business in relation to this vacancy.