Technical Author (Operations & Maintenance Manuals) in London, Greater London, United Kingdom

My client is responsible for the biggest rail construction project in Europe, helping to improve London's commuter infrastructure.

Due to an increase in project works they require a Technical Author (Operations & Maintenance Manuals) to join them on an initial short term contract.

As the Techincal Author you will be required to help produce Operations & Maintenance Manuals (O&Ms) from information provided from various contractors with the supply chain. You will also be required to review O&Ms provided by contractors and provide constructive feedback and/or revise the manuals as required.

This role will predominantly be site based,

Principal Accountabilities

  • Support and facilitate the delivery of the Operations & Maintenance Manuals in line with the Employer’s information requirements, specifications and handover of all formally released/issued O&M deliverables.
  • Produce O&M manuals and revise these manuals to satisfactory level by addressing all comments from the Team and IMs.
  • Identify concerns and possible solutions to the O&M Delivery Lead, participate in meetings with reviewers to agree on resolutions and liaise with Field Assurance Engineers, designers, and construction team when necessary to resolve issues.
  • Ensure that O&M manuals authored reference Asset Database and reflect the as built conditions.
  • Make sure that all technical information including Health and Safety information, hazard assessment, spares and equipment, warranty, drawings, certification, legacy design etc. are presented in a consistent manner.
  • Liaise with the Asset Data team to identify and resolve any non-conformances with the asset data to get the asset data referenced correctly in O&Ms.
  • Peer-review O&M manuals produced by others to ensure that quality requirements are met.
  • Understand IMs' needs for pre-handover deliverables regarding O&Ms
  • Be a first point of contact to the Contractors for O&M queries, requests and educating them in the necessary requirements for compliance with the provided templates.
  • Provide data as requested for progress/KPI reporting.

Person Specification

  • Bachelor's degree in a relevant discipline (Mechanical, Electrical, Public Health, Premises, Civil or Structural) is highly desirable.
  • Proven and practical experience of technical authoring of O&Ms in a large organisation or a large multi-disciplined project, with multiple contracts and stakeholders’ interests.
  • Good knowledge of Asset Data and data management systems and process within engineering and construction organizations
  • Competent and comfortable processing large volumes of data following predefined processes and methodologies
  • Experience in the delivery of railway station mechanical, electrical and public health (MEP) systems and detailed knowledge of the O&M manual writing.
  • Knowledge of LU, RfL and/or NR environment and relevant processes and procedures. A good understanding of Assurance in a rail environment is desirable (e.g. LU Standard S1538).
  • Proactive management - actively chasing people to get actions closed out and to supply requirements.
  • Team player with positive “can do” attitude.
  • Good experience of using typical MS office computer applications, such as MS Word, Excel, Office & Outlook.
  • Excellent communication, especially technical writing skills, interpersonal skills who can liaise with staff within the business, Contractor teams and 3rd Party Organisations.
  • Able to work collaboratively to achieve common goals across different organisations.
  • Ability to implement actions and tasks within a project team in a matrix organization.
  • Ability and determination to devise and follow procedures and challenge others to do so rigorously.
  • Analytical skills and ability to identify and present key messages and risks arising from that analysis.


If you have carried out this function in a Crossrail focused environment and this opportunity sounds like the position for you, then please get in touch or apply today. A full job description is available upon request,

Please note due to my client being in the public sector, this role falls inside of IR35.

This vacancy is being advertised by Advanced Resource Managers. ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions.

Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

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