Technical Clerk (Operations & Maintenance Manuals) in London, United Kingdom

Technical Clerk (Operations & Maintenance Manuals)

Purpose of the Job

The Technical Clerk (O&M’s) will be responsible for providing a range of important technical and administrative support to the O&M Delivery Lead and other technical authors. Working closely with the technical team and other stakeholders, you will take a proactive approach to providing a high-quality service.

Principal Accountabilities

Support the Employer in relation to the following:

  • Support and facilitate the delivery of the Operations & Maintenance Manuals in line with the Employer’s information requirements, specifications and handover of all formally released/issued OMM deliverables.
  • Populate O&M folders with drawings, commissioning & certification, MCR information and site photos and prepare and populate O&M templates with generic information for technical authors
  • To liaise with Package Managers and Subcontractors for the timely delivery of Manufacturer O&M documents
  • Liaise with BOS Document Controller for the transmittal of O&M documents to O&M Central Team and LUCT
  • Liaise with the Asset Data team to identify and resolve any non-conformances with the asset data to get the asset data referenced correctly in O&Ms.
  • To provide ad-hoc clerical and administrative support to ensure an effective delivery of O&M documentation
  • Liaise with the Site Delivery Teams and Contractors to assist in resolving any O&M queries
  • Be a first point of contact to the Contractors for OMM queries, requests and educating them in the necessary requirements for compliance with the provided templates.
  • Take ownership of O&M tracker and provide data as requested for progress/KPI reporting.
  • Take reasonable care of your own and others’ health and safety and of those who may be affected in the day-to-day delivery of this role by taking personal responsibility for working to Target Zero principles.
  • Co-operate in all matters relating to health and safety, including following safe working procedures at all times
  • Act as a role model for vision and values, behaving in ways that are in alignment with Ways of Working. Encourage and support others to do so too.
  • Promote equality in the workplace and adopt appropriate behaviour when interacting with colleagues.
  • Take necessary care to properly protect the confidentiality, integrity and availability of corporate information from unauthorised disclosure, modification or destruction. Never knowingly put information or information systems at risk.

Main challenges of the job

This post will require the jobholder to be work flexibly and they may be required to be split their working hours between the project offices and home.

Build relationships with the Asset Team and the Delivery Team.

To support technical authors in diverse ways.

Person Specification

  • Good knowledge of preparation of technical documentations within engineering and construction organizations
  • Competent and comfortable processing large volumes of data following predefined processes and methodologies
  • Knowledge of LU, RfL and/or NR environment and relevant processes and procedures. A good understanding of Assurance in a rail environment is desirable (e.g., LU Standard S1538).
  • Proactive management - actively chasing people to get actions closed out and to supply requirements and team player with positive “can do” attitude.
  • Good experience of using typical MS office computer applications, such as MS Word, Excel, Office & Outlook.
  • Excellent communication, especially technical writing skills interpersonal skills who can liaise with staff within the company , Contractor teams and 3rd Party Organisations.
  • Able to work collaboratively to achieve common goals across different organisations.
  • Ability to implement actions and tasks within a project team in a matrix organization.

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