Deckhand
London

Job Purpose
General purpose duties associated with the day to day operation of the Woolwich Ferry, working as part of a roster which includes night shift working, including but not limited to safe loading and unloading operations; general safety and security duties; maintenance of the vessels, infrastructure and equipment; mooring and bunkering operations, and any other duties as directed by the Duty Operations Manager, Captain and Marine Engineering Officer. Comply with and promote all of the requirements of the Woolwich Ferry Safety Management System, our clients policies and procedures, Captains / Marine Engineering Manager standing orders and industry best standards as applicable. Provide a high level of customer service and care.

Key accountabilities
Ensure compliance with the Woolwich Ferry Safety Management System, other regulatory requirements and industry best practice at all times. Ensure compliance with our clients policies, procedures and Key Performance Indicator's at all times. Safely and efficiently complete vessel loading / unloading, mooring, bunkering, cleaning and maintenance duties as dictated by the operational requirements at the time and other duties as reasonably directed by WF Management. Provide emergency response duties as directed by the Duty Operations Manager and Captain and take immediate action in response to all incidents on the vessels, at the terminals and in access roads / pavements connected therewith. Ensure standards of cleanliness and order are maintained throughout all areas of the vessel at all times - including but not limited to passenger and crew accommodation, vehicle decks, machinery spaces and link-spans, approach roads and pavements and all other areas connected with the Woolwich Ferry Operation. Additionally ensure all reasonable actions are taken to rectify or warn passengers during service hours of any issues or defects which may directly or indirectly affect passenger service and care. Count and report the total number of passengers and vehicles on board for every crossing. Monitor the movement of passengers in respect of safety and security measures and protocols in force at the time. Security related duties in accordance with the PFSP. Communicate and collaborate effectively with the traffic management team to ensure efficient traffic management at all times to ensure minimal delays and disruption to passengers. Participate in fire, evacuation, flood, and other emergency situations and drills as required. Inspect, identify and report defects, maintain and repair infrastructure, vessel, equipment and other items associated with the Woolwich ferry operation. Complete tasks as directed, identified and included in the WF OPM system as appropriate

Knowledge
The knowledge required to adequately fulfil duties of the role (not the knowledge of the currrent postholder). Examples: Degree, Chartered status, BTec, City & Guilds, CIPD, ACCA, CIMA, Formal training, Health & Safety, Excel, PowerPoint, SAP, Project Management, Specialist and generalist knowledge Trades, Industries, Legislation, Processes, Procedures, Business Practices

Skills
Competent with all aspects of safe and efficient passenger ferry operations. Effective communication skills.
Ability to successfully manage conflict when interfacing with customers.
Ability to work under pressure, while maintaining a high level of concentration and care.

Experience
Previous marine experience as a STCW qualified Deckhand is desirable. Previous operational experience in transportation industry is desirable. An aptitude for delivering the highest standards of customer service and care are essential. Excellent communication and interpersonal skills. Ability to work as a team.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.