TFL Administration Assistant

Location: Head Office, Wickford, Essex, SS11 8YB

Salary: Range depending on experience - £24,000 to £30,000 per year

Working Hours: 5 Days a week, Monday to Sunday – shift rota to be discussed with successful candidate based on 40 hours per week. Worked over 5 days, Full-time, Permanent.

About Us:

Close Brothers Rail Ltd is a leading provider in the Rail sector, and we are actively recruiting a Rail Administration Assistant to join our team. This role involves collaborating closely with our existing team to manage the PPM contract, assisting with reactive works.

Key Responsibilities:

• Contract Management: Oversee the management system and coordinate allocated resources to ensure excellent service delivery across the TFL Rail contract.
• Work Coordination: Conduct daily updates and meetings regarding PPM programme and prioritize works, focusing on high-profile tasks.
• Team Collaboration: Participate in team and client meetings, providing detailed reports and assisting with the management system so that all information is current.
• Resource Management: Assist with labour resources and liaise closely with Operations teams to identify and manage risks based on reports and photographs.
• Client Management: Maintain communication with clients regarding project progress, lead times, and deadlines. Monitoring KPI’s.

Qualifications & Skills:

• Relevant experience in a similar role, Working on PPM and Reactive faults would be advantageous.
• Proficiency in Microsoft Office Suite.
• Excellent interpersonal skills with a strong customer service orientation.
• Ability to develop systems and processes to meet objectives and meet KPI’s
• High analytical skills with a talent for delivering creative solutions.
• Strong attention to detail, with the ability to work under pressure and multi-task.
• Excellent oral, written, and presentation skills.
• Work closely with our procurement / buying teams to order plant and materials and stock control.
• Understanding of data confidentiality and commercial awareness.

Benefits:

• Free parking
• On-site parking
• Schedule:

Additional Information:

This role is not exhaustive, and the successful candidate is expected to be professional, cooperative, and flexible in meeting the needs of the department and the company.

If you thrive in a team environment and are driven by continuous improvement, we invite you to submit your CV.