2nd Line Support Engineer in Stratford-upon-Avon, Warwickshire, United Kingdom

Are you an experienced IT Support professional? looking for an opportunity to join a growing engineering organisation and take control of all IT Systems and processes for this business?

Ford and Stanley - the digital specialists are looking to recruit a 2nd line support engineer to join their client based in Stratford upon Avon

Key Responsibilities

  • Provide 1st and 2nd line support to staff to troubleshoot, diagnose and resolve issues, both in-person and remotely
  • Actively monitor our IT hardware, network, servers and systems for faults, as part of a regular preventative maintenance routine, to ensure our IT solutions continue to run efficiently and remain fit for purpose.
  • Manage correct access levels to our files and systems in line with business requirements
  • Manage the IP risk to the business ensuring internal processes are adhered to and IT usage is monitored
  • Performing routine server backs up, for example rotating back up hard drives and scheduling server re-starts.
  • Identifying and coordinating software updates.
  • Manage and administer user accounts including new starters and leavers
  • Source, order, install, configure and maintain additions to the internal IT infrastructure, both software and hardware.
  • Administer, support and maintain web based externally hosted infrastructure and solutions.
  • Administer and maintain the Telecoms infrastructure
  • Maintain IT procedures (SOPs) and IT documentation and ensure individual user compliance
  • Create and maintain ERP system reports as required
  • Improve our IT security through day to activities. Security planning, implementation, enforcement and auditing (Anti-Virus, Event log auditing; Firewall configuration)
  • Manage and maintain support contracts with third party providers

Ideal Candidate

  • 3 years IT service desk experience, 1st & 2nd line IT support, with proven experience in effective problem resolution
  • Experience of ERP or MRP system
  • Exceptional phone and face to face communication skills, able to explain technical issues & solutions in layman's term
  • Able to demonstrate knowledge of PC/Laptop support, hardware diagnostics & configuration (servers), printer support, password resets, user administration etc
  • Proficient in MS Windows packages and operating system
  • Experience of creating complex business reports from management systems to meet business need
  • A strong background and experience in document and data control in order to assure quality
  • Clean Full UK driving licence

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