Are you an experienced IT Support professional? looking for an opportunity to join a growing engineering organisation and take control of all IT Systems and processes for this business?

Ford and Stanley - the digital specialists are looking to recruit a 2nd line support engineer to join their client based in Stratford upon Avon

Key Responsibilities

• Provide 1st and 2nd line support to staff to troubleshoot, diagnose and resolve issues, both in-person and remotely
• Actively monitor our IT hardware, network, servers and systems for faults, as part of a regular preventative maintenance routine, to ensure our IT solutions continue to run efficiently and remain fit for purpose.
• Manage correct access levels to our files and systems in line with business requirements
• Manage the IP risk to the business ensuring internal processes are adhered to and IT usage is monitored
• Performing routine server backs up, for example rotating back up hard drives and scheduling server re-starts.
• Identifying and coordinating software updates.
• Manage and administer user accounts including new starters and leavers
• Source, order, install, configure and maintain additions to the internal IT infrastructure, both software and hardware.
• Administer, support and maintain web based externally hosted infrastructure and solutions.
• Administer and maintain the Telecoms infrastructure
• Maintain IT procedures (SOPs) and IT documentation and ensure individual user compliance
• Create and maintain ERP system reports as required
• Improve our IT security through day to activities. Security planning, implementation, enforcement and auditing (Anti-Virus, Event log auditing; Firewall configuration)
• Manage and maintain support contracts with third party providers

Ideal Candidate

• 3 years IT service desk experience, 1st & 2nd line IT support, with proven experience in effective problem resolution
• Experience of ERP or MRP system
• Exceptional phone and face to face communication skills, able to explain technical issues & solutions in layman's term
• Able to demonstrate knowledge of PC/Laptop support, hardware diagnostics & configuration (servers), printer support, password resets, user administration etc
• Proficient in MS Windows packages and operating system
• Experience of creating complex business reports from management systems to meet business need
• A strong background and experience in document and data control in order to assure quality
• Clean Full UK driving licence