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2nd Line Support Engineer in Bradford on Avon, Wiltshire, United Kingdom

Are you an experienced IT Support professional? looking for an opportunity to join one of the largest technology companies in the world in a challenging and rewarding IT Support Role


Ford and Stanley - the digital specialists are looking to recruit a 2nd line support engineer to join their client based in Bradford on Avon

Key Responsibilities

  • Provide 1st and 2nd line support to staff to troubleshoot, diagnose and resolve issues, both in-person and remotely
  • Actively monitor our IT hardware, network, servers and systems for faults, as part of a regular preventative maintenance routine, to ensure our IT solutions continue to run efficiently and remain fit for purpose.
  • Manage correct access levels to our files and systems in line with business requirements
  • Manage the IP risk to the business ensuring internal processes are adhered to and IT usage is monitored
  • Performing routine server backs up, for example rotating back up hard drives and scheduling server re-starts.
  • Identifying and coordinating software updates.
  • Manage and administer user accounts including new starters and leavers
  • Source, order, install, configure and maintain additions to the internal IT infrastructure, both software and hardware.
  • Administer, support and maintain web-based externally hosted infrastructure and solutions.
  • Administer and maintain the Telecoms infrastructure
  • Maintain IT procedures (SOPs) and IT documentation and ensure individual user compliance

Ideal Candidate

    • Previous experience of working in an IT Support environment
    • Hands-on experience of working with PCs and servers (Microsoft and Linux), including their configuration
    • Experience of VM Ware server creation and virtual server concepts
    • Awareness of Active Directory and its use through Microsoft
    • Awareness of networking concepts and configuration such as VLAN
    • Experience of working with switches and routers, especially Cisco
    • Willingness and confidence to take on a variety of tasks required to keep the business running and support the user community
    • Able to work well and think clearly under pressure
    • Technical skills balanced with business and application awareness
    • Able to work independently and take responsibility for the successful completion of tasks and projects
    • Team player, able to communicate and cooperate with the IT team and wider business

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