Key purpose

The purpose of this position is to manage the overall delivery of the Route 2020 Project.

Reason for role

New Business requirements- Route 2020

Structure and reporting relationship

The role sits within Route 2020 Project Team reporting to the Route 2020 Operations & Maintenance Director.

Based on the specific requirement of the role

Key accountabilities

Key Responsibilities

To prepare, agree, manage and deliver the Route 2020 Project in accordance with the agreed Terms and Conditions with the RTA

To prepare, agree and deliver Strategic Plan for the delivery of the project integrated programme

To manage on behalf of the RTA the delivery of the project integrated programme;

Prepare and submit regular status reports

Recognise and address project issues as and when they arise

Escalate to the Rail Agency all matters that cannot be resolved at a working level and will have an impact on the programme

Manage every aspect of the project including the assigned project team specified within the Route 2020 organisation

To provide full support to all Rail Agency activities related to the Route 2020 Project

To ensure, when necessary, that the implementation of the Project is done with approval of the SDM Executive, in compliance with the Dubai Metro Asset Configuration Change (ACC) and SDM Change management procedures

Teamwork

Consistently acknowledge and appreciate each team member's contributions

Effectively utilise each team member to his/her fullest potential

Motivate and develops team to work together in the most efficient manner

Keep track of lessons learned and shares those lessons with team members

Mitigate Contractors and team conflict and communication problems

Client and Contractor Management

Manage day-to-day interaction

Set and manage expectations

Develop positive and lasting relationships with client and contractor personnel

Communicate effectively with clients and contractors to identify needs and evaluate alternative business solutions

Continually seek opportunities to increase customer satisfaction and deepen client relationships

Build a knowledge base of each client's business, organisation and objectives.

Perform and carry out other duties as instructed/directed by Route 2020 Operations and Maintenance Director

HSQE Responsibilities and Information Security Responsibilities

To be aware of, and play an active role in the development and implementation of the Integrated Management System and the content of the Environment, Quality, Health & Safety and Information Security Policy Statements, to ensure that these are implemented within their area of responsibility

Understanding of personal responsibilities and contribution, and those of their staff (including subcontractors) in achieving compliance with the Integrated Management System and Competence Management System requirements, control measures and legal requirements by contributing to, or leading environmental impacts and aspects assessments, job safety analysis, information security risk assessments and competence assessments within their area of responsibility. Ensure that the results of such assessments are embedded in management systems, that these systems are communicated to those affected. Ensure that staff understand them and the potential consequences of departure from the arrangements in place

To exercise a personal duty of care for their own health, safety and welfare and for those affected by the acts or omissions and promote the same within their area of responsibility

To use safety equipment (including PPE) as required and intended and observe that this is also enforced within their departments and among subcontractors and third parties working in Serco’s controlled premises/systems

Ensure that a good HSQE and Information Security culture is promoted within their departments and among their peers, subcontractors and third parties

Lead by example and ensure that ways to conserve energy, water and resources and minimise the generation of waste identified within their area of responsibility

Protect information assets and data including both electronic and paper based from all threats whether internal, external, deliberate or accidental

Conduct regular reviews on the HSQE and Information Security Performance within their departments and seek ways to continually improve

Carry out regular health and safety tours and inspections

Be active in all Green Environmental/Sustainability Initiatives to ensure requisite requirements are met

Essential qualifications

Knowledge

Degree holder or high diploma in engineering discipline or equivalent (preferably civil Engineering/Construction related)

Professionally qualified with membership of a recognised engineering institution

Experience in contract negotiation/costing/QS activities a benefit

Essential technical, professional skills, knowledge and essential experiences

Skills

Excellent interpersonal and communication skills

Mature, detail-minded, flexible, pro-active, self-motivated and responsible

Proactive and multi-tasked and able to work under pressure to meet deadlines

Proficient in MS Office

Experience in managing sub-contractors

Be a team player and work closely with the team members

Fluency in spoken and written English

Understand basic revenue models, P/L, and cost-to-completion, project projections and makes decisions accordingly

Understand projects pricing model and Contractors billing procedures

Possesses general understanding in the areas of application programming, database and project build ups and design

Commercially astute with excellent client relationship and negotiation skills and the ability to drive projects to completion in challenging environments

Experience

A minimum of 7-10 years’ experience in rail or construction project management or within a similar position which involved working in a multifunctional facilities service environment

Additional dimensions, KPIs or special features of the role

Delivering multiple and increasingly complex projects to time and budget

Providing Intelligent costing and specification

Providing strategic technical input relating to business-wide initiatives or requirements;

Policy development role requiring excellent influencing skills

Typically responsible for implementing policies and procedures and managing change at the operational and tactical levels

Decisions made based on set precedence and may make significant departures from traditional approaches to develop solutions; impacts the departments deliverables

Managing teams and senior specialists with control over assigned tasks rather than development

Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards

Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy

To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities

Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment

Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak-up process

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative.