Ticketing Project Manager - UAE

Location: Dubai, UAE

Reports To: Project Director

Overview: The Ticketing Project Manager will oversee services related to public transport operator-level ticketing systems (ticket vending machines, validators, etc.) across various modes of transportation (bus, metro, tram, etc.). This role involves managing the entire lifecycle of Account-Based Ticketing (ABT) implementation projects/contracts.

Key Responsibilities:

• Lead the complete program management for ABT implementation projects/contracts for level 1 systems.
• Ensure project delivery aligns with client requirements and contractual obligations.
• Manage vendor relationships and provide client advisory to ensure project success.
• Oversee the integration of ticketing systems into the broader ABT central system implementation.
• Assist the client during the vendor selection process.
• Review and validate technical design methodologies, feasibility studies, and project outputs.
• Supervise installation and testing processes.
• Oversee, review, and recommend Take Over Certification to the client.
• Conduct post-launch supervision and provide technical and business support to the client on issues such as obsolescence and strategy.
• Coordinate with stakeholders and lead a technical team of more than four members.
• Conduct project meetings with the client and/or vendors as needed.
• Assist the Project Director in preparing project status reports and materials for executive review meetings.

Qualifications:

• Master's degree in Engineering, Computer Science, or a related technical discipline.
• Professional certifications and memberships in relevant engineering associations and project management are advantageous.
• At least 12 years of experience in the ticketing industry, with significant exposure in developed countries.
• Minimum of 5 years of project management experience in ticketing projects.
• Proven experience in upgrading/migrating existing Automated Fare Collection (AFC) systems.
• Extensive technical knowledge and hands-on experience with ticketing and ABT technology, including open-loop, card-based ticketing, and QR code systems.
• Strong experience in managing ticketing system implementations across transport networks.
• Experience managing multiple vendor deliveries and ensuring compliance with PCI standards.
• Proficient in project management tools, including scheduling, spreadsheets, and presentations.
• Fluent in English.

Key Words / SEO

Rail, Railway, AFC, CBT, ABT, Metro, Tram, LRT, Bus, Ticketing, QR, Systems, Project management, Senior Consultant, Senior Requirements, Consulting Engineering, Global Engineering, Consultancy

Closing Statement

ewi is an international consultancy focused on the search & selection of the World's leading engineering and construction professionals. We specialize in recruiting experts for major infrastructure and build projects across the globe.

If you would like to be considered for any of the above mentioned roles, please contact Heather on h.mccoll(at)ewi-group.com

ewi is committed to equality in the workplace and is an equal opportunity employer. ewi is acting as an Employment Business in relation to this vacancy.