Quality Manager - Safety in London, United Kingdom

Quality Manager - Safety

Purpose of the Job

To support the Head of Quality within the Elizabeth Line operation’s team to implement all

aspects of the Elizabeth Line’s quality assurance management system. To lead the team that

will monitor and oversee the Elizabeth Line operation’s team’s performance and compliance

with all procedural information governing quality control and quality assurance.

Principal Accountabilities

Establishing a right-first-time culture across the operation’s team that puts quality at the

heart of project delivery.

Ensuring that the operations team implement appropriate quality management

arrangements, supported by the deployment of competent resources, that extend into the

operation’s team and that establish plans for successful delivery.

Ensuring that the Elizabeth Line’s quality systems and processes are fully aligned to ROGS

requirements

Ensuring that auditing of quality management arrangements provide overall assurance to

the senior leadership team of the Elizabeth Line and identify issues for immediate

resolution.

Ensuring that the operation’s team implements appropriate and achievable Inspection and

Test Plans, achieving quality outputs consistent with ROGS requirements, fully supported

with quality records.

Ensuring that the Key Stakeholders’ (RfLi Engineering and the Infrastructure Managers)

requirements to review the operational railway activities are identified and scheduled,

including the provision of samples, benchmarks, off -site and on-site inspection and testing.

Ensuring that any deviations from contracted requirements are permitted only after

endorsement by authorised RfLi Engineering personnel and recorded as concessions.

Ensuring that the operation’s team implement appropriate arrangements for the

identification of defects and their subsequent rectification, remediation, or repair.

Leading investigations and problem-solving exercises (SPOT-On or equivalent) into

significant supplier failures and major (CAT 1) and recurring non- conformances,

monitoring supplier implementation of corrective and preventive action plans.

Establishing procedures for the progressive collation of learning amongst the operation’s

team and monitoring the implementation of subsequent continual improvement.

Ensure Elizabeth Line Observations are undertaken effectively, meeting defined targets

and involve all relevant stakeholders e.g., RfLi Engineering and Infrastructure Managers.

Ensure the operation’s team review and effective implementation of ITPs, subcontractor/

supplier quality plans, quality system procedures, test plans, quality

improvement plans.

Production of periodic quality reports to provide visibility of Elizabeth Line performance.

Support the periodic Quality Focus Meeting (QFM) process to ensure any quality issues

are captured and actions are progressed.

Support the Elizabeth Line operation’s team review in the timely compilation and “right first

time” submission of certification packages to support the ongoing assurance of the works.

Develop and present quality training to the Elizabeth Line operations.

Establishing an effective working relationship with the Elizabeth Line leadership team to

ensure support and oversight of the operations team’s management of the operator.

Acting as the point of contact for Elizabeth Line related quality issues.

Providing leadership and guidance to the Quality Assurance Engineers to successfully

undertake their duties.

Ensuring that the Elizabeth Line operations team’s corporate quality KPIs are managed

and achieved.

Developing Elizabeth Line specific quality KPIs as required

Take reasonable care of your own and others’ health and safety and of those who may be

affected in the day-to-day delivery of this role by taking personal responsibility for working

to Target Zero principles.

Co-operate in all matters relating to health and safety,

including following safe working procedures at all times.

  • Act as a role model for vision and values, behaving in ways thatare in alignment with Ways of Working. Encourage and support others to do so too.
  • Promote equality in the workplace and adopt appropriate behaviour when interacting with

colleagues.

  • Take necessary care to properly protect the confidentiality, integrity and availability of

corporate information from unauthorised disclosure, modification or destruction. Never

knowingly put information or information systems at risk.

Main challenges of the job

  • Assisting the operation’s team in achieving all quality requirements as specified in the

works information.

  • Fostering a culture which promotes reporting and correction of defects in a timely and

open manner.

  • Identifying and scheduling stakeholder quality surveillance activities to focus them in the

right areas at the right time to support achievement of quality objectives.

  • Supplementing the Elizabeth Line’s formal auditing plans with increased focussed

surveillances, to ensure the Elizabeth Line’s successful operation.

  • Identifying and implementing initiatives which will improve both the culture and

performance of the Elizabeth Line.

  • Degree qualified in an Engineering Discipline or equivalent experience
  • Chartered Member of the Chartered Quality Institute (MCQI CQP)
  • Experience of leading multidisciplinary quality teams on rail or major civil

engineering construction projects.

  • Experience of implementing QA/QC programs on rail and major civil engineering

construction projects

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