Provide the front line operating interface between the railway and its customers to ensure that targeted customer service levels and safety requirements are achieved

Job Tasks

Enforce safety rules and regulations and carry out necessary procedures in the event of an emergency occurring, to ensure the safety of members of the public and employees of the railway. All staff are responsible for reporting all incidents, including providing written reports

Operate trains in automatic or manual mode as required to meet schedules and to achieve weekly targets for service level

Carry out Crowd Control duties at specified times and locations to facilitate movement of customers in a safe and efficient manner.

Inspect tickets and oyster cards on trains and stations and when required take action to collect penalty fares in order to maximise revenue and minimise fare evasion. Revenue duties include using ticket checking devices to maximum effect

Provide information to customers using public address systems, personal contact or published brochures, to assist them in understanding fares, journeys and other services provided by the railway. Responsible for protecting company revenues at all times

Carry out routine fault finding techniques on vehicles and report results to assist technicians in vehicle maintenance and repair

Render all possible assistance to customers, in particular those with special needs, to enhance customer service and safety

Report any maintenance or cleaning issues both on trains and stations whilst carrying out duties to the Control Centre

The Passenger Service Agent position is an entry-level job, which requires no previous transportation experience. New entrants will undergo a minimum 6-week raining course, with an additional 2 weeks shadowing period. You will be required to pass examinations on the rules, regulations and procedures, including safety procedures. At the end of this, with a six-month probationary period, you should be operating at a fully acceptable level

Keolis Amey Docklands operates from two sites, Poplar and Beckton. Currently the Post Holders main place of work is at the Company's offices at Castor Lane, Poplar and/or Beckton Site, London. The Company may at any time transfer the main place of work to either of these locations

Railway operates between 04:30 and 01:45, 7 days a week (currently 05:30 and 00:45 on Sundays), 364 days a year. Duties times range from 04:00 to 02:15 depending on shifts being worked