Job Title: Senior Operations Officer

Job Ref: OS11

Grade: E/F

Salary: £40,000 to £51,211 per annum

Location: Glasgow

About SPT

Strathclyde Partnership for Transport (SPT) is the largest of Scotland’s seven regional transport partnerships. We run the Glasgow Subway, a host of specialist bus services and are responsible for delivering better public transport for all.

SPT is currently delivering a £288m Subway Modernisation Project to improve the customer experience and secure this iconic public asset for future generations. The first new Subway trains have arrived in Glasgow and work on Subway Modernisation continues at pace this year. This is your opportunity to be part of the future of the Subway and to ensure that we deliver excellent customer service in all aspects of our Operations for years to come.

SPT is now seeking to recruit a Senior Operations Officer who will be responsible for the safe, efficient and effective operation of Subway train services to meet the needs of all customers, operational teams and contractors.

About the Role

As a member of the Subway Operations management team you will support the Head of Service Operations & Security (Subway) to manage the day-to-day activities of all areas of the Operations Department including the service delivery functions Line, Station Staff and Drivers, Control Room and Admin & Training functions. You will provide flexible cover to meet operations demands. You will assist in the development of policies, procedures, service plans and budgets within departmental corporate plans and financial budgets. You will support agreed elements of the Subway Modernisation programme as it progresses, as agreed with the Head of Operations & Security (Subway).

About You

The successful candidate will have experience of working in a senior transport operational role with a focus on excellent customer service. You will have an in-depth understanding of train operating principles as well as an understanding of the safety critical requirements for a light rail system. You will have experience of developing and implementing policies, procedures, rules and regulations. A Degree is desirable, an HNC or relevant management qualification is essential.

A highly motivated, professional, reliable and capable individual you will be able to work under pressure while assessing operational situations and taking appropriate action. You will use your communication skills to work with internal and external stakeholders to ensure our services are delivered in a professional manner and deliver positive change.

Further details of the role and key responsibilities are set out in the job description.

Please note, this position falls into the high risk category under the Alcohol and Drugs policy and therefore is subject to random & for-cause testing procedures.

Full time hours will be an average of 35 hours a week Monday to Friday. You will be required to undertake On Call on a 1 in 4 week basis. You will be based in the Operations Suite, Govan Subway Station, Glasgow.

What we can offer……

Working at SPT comes with many benefits you can look forward to:

• 32 Days Annual and Public Holiday Entitlement then 40 Days after 5 years’ service
• Membership of the Local Government Pension Scheme – SPT contribute 19.3% of your annualised pay
• Group Life Assurance Cover
• Commitment to your ongoing learning and development
• Employee Travel Pass Scheme – a Subway Smartcard to travel on the Glasgow Subway for free
• Discounted Season Rail Tickets – maximum of £300 towards the cost of an annual rail ticket

How to Apply

To apply, please select the ‘apply now’ button to complete an online application form.

Closing date for applications will be Sunday 17 April 2022 at midnight.

SPT is an Equal Opportunities company welcoming applications from a diverse background. If you’ve got the right skills for the job we want to hear from you. SPT encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.

For applicants with special requirements, or if you have any questions please email the team quoting the above reference (email address found in the ‘Job Reference’ field).