TXM Recruit have a brilliant opportunity for a Client Relationship Manager, on a full time, permanent basis based in Birmingham.
 
You will manage all commercial aspects of the National Rail Contract relationship with the Department for Transport/ whilst protecting the interests of the shareholders.
 
You will be required to lead a team of commercial professionals and act as subject matter expert to the businesses for all National Rail Contract commercial matters, as the day-to-day contact with the Clients to provide specialist advice and expertise as required.
 
You will lead the development of strategies and plans to ensure we have the right processes in place to maximise our Performance Based Fee (PBF) and deliver our Business Plan Commitments.
 
Work with the business to maintain contractual compliance, BPC delivery and PBF evidence for major infrastructure/Capital Works projects.
 
Our client have the sign off to pay up to £60,000 for this post. 
They have hybrid working in place, with 2 days typically expected in the office (Birmingham) with 3 days WFH
Flexibility is available on this, with the main focus being that the work is completed each week

We would be looking at a first stage teams interview, followed by a face to face.

What does the job involve?

• Lead all day-to-day client relationship activities, supported by the Contract Manager (NRC) and rest of the team.
• Point of contact for all client relationship queries and commitments, being the guiding mind to the business on requirements and expectations, and coordinating activities with the client relationship team as appropriate,
• Ensure the best processes and resources are in place to maximise the Performance Based Fee targets and support the Client Relationship Business Partners to generate good evidence from across the business.
• Ensure our Business Plan Commitments are on track and contractually managed through contract change processes as required.
• Act as a key conduit into the Annual Business Planning (ABP) process with the knowledge gained via our Performance Based Fee (PBF), Business Plan Commitments (BPC) and Key Performance Indicators (KPI) performance.
• Work with the business to maintain contractual compliance, BPC delivery and PBF evidence for major infrastructure/Capital Works projects.
• Monitor and track progress of relevant ABP KPIs, providing information and insight into trends etc. Ensuring the business owns their KPIs and that mitigation plans are being implemented where KPIs are forecast not to be met.
• Progress appropriate contract variations as required.
• Produce reports, presentations etc. as required.
• Provide updates to the wider team and report on progress of commitments, successes and flagging any areas at risk of non-compliance.
• Maintain accurate and complete records on relevant systems, ensuring compliance with GDPR.
• Attend meetings representing Client Relationship team, internally and externally, as needed.
• Deputise for the Head of Client Relationships & Contracts as required.
• Any other reasonable duties as requested by the Head of Client Relationships & Contracts or the wider team.

What skills and experience do I need to do the job?

• High level understanding of rail contracting.
• Understands who our key external stakeholders are. Significant experience in working with stakeholders and relationship management, for large and complex organisations
• Experience of working in a pressurised environment with restrictive timescales.
• Experience of managing complex tasks with an attention to detail.
• Excellent communication skills and able to converse at all levels of the business.
• Good working knowledge of Word, Excel, web based systems.
• Organised and methodical.
• Pro-active individual with an ability to engage with others quickly to establish relationships on all levels.
• Able to understand and absorb substantial amounts of information quickly and accurately and seek appropriate action to deliver realistic solutions

What are the salary and benefits?

• Salary up to £60,000 per annum
• Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
• 75% off all other train company travel tickets
• Retail discounts
• Career development opportunities

** Please click apply if you feel your experience would make you a good fit for this role, I will review your CV and get in contact to discuss 

*** TXM Recruit is an equal opportunities employer. If you have any specific requirements or require assistance or reasonable adjustments to be made for you during the selection or application process due to disability or a long-term health condition, we will do our best to assist you.