Control Centre Duty Manager

Location: London

Job type: Permanent

Hours: Full time (average 35 hours per week – shift basis)

Salary: Up to £75,000 depending on experience

Closing date: 3rd July 2022

Role overview

We are currently recruiting for two Control Centre Duty Managers (CCDM). The purpose of this role is to manage the operational service on shift to ensure safe and efficient operation, taking into account customers' requirements and performance targets. The CCDM is responsible for co-coordinating and directing control and operational resources in an effective way to ensure that train service variances are correctly and safely managed to minimise disruption and inconvenience to customers.

Key Accountabilities

• Out of normal hours the post holder is the senior operating official on duty.
• Ensure on shift the safe operation of the railway in accordance with current legislation, policies, standards and procedures
• Direct and control shift operations, including all control room and operational functions to ensure the train service operates to timetable and is properly regulated to provide the customers with a safe and efficient service.
• Utilise the resources of all operational staff whilst on shift.
• Monitor, report and act on issues affecting operational performance
• Ensure incidents and delays are dealt with safely, speedily and with minimum disruption. Undertake on-going review of incidents as they develop, taking decisions to improve the handling of the incident by directing resources as necessary and recommending courses of action. Liaise with external departments and emergency services. Investigate incidents and events as required.
• Ensure that staff and customers are kept fully informed of any operational incidents or associated service variation affecting customer service by monitoring and directing performance of information assistants.
• Monitor, report and act on issues of asset reliability so as to minimise the effect of equipment failures on service performance.
• Provide input into the preparation of detailed train schedules / timetable requirements to meet business objectives and service targets.
• Manage the deployment, performance and duty allocations of Control room staff on shift. Lead, motivate and encourage the shift team. Monitor and control all aspects of Competence Management for Control Room staff
• Provide coverage for the Control Centre General Manager as required.
• Produce and review operational and failure management procedures and contingency plans.

Essential/Desirable Skills/Qualifications

• An experienced railway manager with detailed understanding and working knowledge of safety rules, regulations and emergency procedures and an understanding of relevant legislation.
• A working understanding of rolling stock, signalling and control room functions
• A holistic and geographical understanding of the railway which enables rapid management of the incident and minimises impacts more widely to the network
• Successful experience of incident management at strategic and tactical level for stations, trains, track areas and worksites on the railway
• Proven strategic leadership skills
• Experienced people manager, who is decisive and capable of working under extreme pressure with the ability to take overall command of service variance and incidents and co-ordinate and control resources in an organised and decisive manner.
• Experience in dealing in highly unionised environments
• Good interpersonal skills and proven ability to manage, motivate, lead and train staff to build a committed and competent team.
• An understanding of factors affecting service quality, safety and customer needs.
• Able to compile and manage the implementation of service requirements during emergency situations or circumstances.
• Knowledge of KADs’ contractual relationship with DLRL, including the content of the Franchise Agreement, and with CARE/WARE and other Concessionaires in the future. Knowledge of the requirements and workings of the Performance regime.
• Good literacy and analytical skills.
• Excellent communication skills

Benefits

As part of the Transport for London family, we offer our staff a range of competitive benefits including:

• Free travel for you and a nominated partner/family member, living at the same address, across the TfL network
• A 75% discount on National Rail Season Ticket and interest-free loan

If you have applied for this role within the last 6 months then your application will not be considered.

Equal Opportunities

KeolisAmey Docklands recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief. We therefore welcome applications from all sections of the community.