Exercise Volunteer Manager

Purpose of the Job

To support the Operational Readiness and mobilisation Manager in delivering the volunteer recruitment and management as well as volunteer exercise planning activities in order to enable these large-scale Trial Operations exercises to take place successfully.

Principal Accountabilities

Ensure a satisfactory number of volunteers are recruited for each of the Live Volunteer Exercises during Trial Operations including management of the communication with the volunteers before, during and after the exercises.

Work with TfL stakeholder communications and internal communications teams to balance the recruitment of volunteers from within TfL (and MTR-C) and key local stakeholder groups.

Develop the method of tracking recruitment of volunteers, including collation of key information such as medical and demographic information and ensure this information is managed in accordance with all relevant data protection policies.

Support the wider aim of bringing the Central Operating Section into successful passenger operation through arranging successful volunteer exercise activities.

Work with the Operational Readiness team, MTR and London Underground to identify volunteer requirements for Live Volunteer exercises.

Manage the recruitment and plan for and deliver the management of volunteers at the exercises accounting for safety and welfare arrangements.

Be the face of “one stop shop” for all volunteer recruitment, planning and management activities relating to Trial Operations to support bringing the Central Operating Section into operation.

Support the Operational Readiness and Mobilisation Manager to develop plans and workshops for the community.

Work closely with the TfL Travel Ambassador team to manage recruitment of volunteer marshals.

Ensure plans are in place to manage the volunteers during each of the Live Volunteer Exercises, including their registration, welfare and briefing arrangements.

Work with TfL, MTR-C and the Operational Readiness team to make sure the recruitment and management of volunteers is achieved in a way that demonstrates value for money.

Work closely with the TfL Events team for logistical support and with the wider Operational Readiness team for coordination of exercises.

Design and deliver desktop and simulated desktop exercises as a precursor to undertaking live volunteer exercises to test volunteer plans and make changes as required.

Work with the Exercise Planning Managers within the Operational Readiness team, along with MTR-C and London Underground stakeholders, to ensure the volunteer planning and logistics support the wider objectives of the exercises.

Take reasonable care of your own and others’ health and safety and of those who may be affected in the day-to-day delivery of this role by taking personal responsibility for working to Target Zero principles.

Co-operate in all matters relating to health and safety, including following safe working procedures at all times

Act as a role model for vision and values, behaving in ways that are in alignment with Ways of Working. Encourage and support others to do so too

Promote equality in the workplace and adopt appropriate behaviour when interacting with colleagues

Take necessary care to properly protect the confidentiality, integrity and availability of corporate information from unauthorised disclosure, modification or destruction. Never knowingly put information or information systems at risk

Main challenges of the job

Maintaining strong liaison with RfL, TfL, MTR-C and London Underground.

Managing the large-scale recruitment of volunteers both internal to TfL and MTR-C and local stakeholders in a way that balances the requirements of Trial Operations and value for money.

To support the Operational Readiness Manager and the community to deliver the operational railway, and Trial Operations.

Person Specification

Experience of managing large scale public events in a railway environment.

Experience at a junior / middle management level in railway operations.

Understanding of the project and familiar with future Elizabeth line stations.

Team player with good leadership and motivational skills.

Good interpersonal and communications skills.

Experience of major infrastructure construction projects on railway infrastructure is desirable.

A degree or equivalent is desirable.