Job Purpose:

To manage and enhance the operational performance of the Etihad Rail network by monitoring service delivery, analysing data, identifying trends, and driving continuous improvement in collaboration with internal departments and external operators. The role ensures high levels of reliability, safety, and efficiency across freight and passenger services in alignment with national transport goals.

Key Responsibilities:

• Operational Performance Monitoring:

• Track daily train performance across the Etihad Rail network using real-time operational systems and dashboards.

• Identify root causes of delays, disruptions, and reliability issues across routes and terminals.

• Deliver timely, data-driven performance reports to stakeholders.

• Performance Improvement Initiatives:

• Develop and implement performance improvement strategies to optimise operational efficiency and service delivery.

• Work closely with network controllers, maintenance teams, and operators to ensure solutions are practical and sustainable.

• Lead performance review cycles to assess progress against key metrics.

• Stakeholder Coordination:

• Build strong relationships with freight customers, passenger operators, and internal teams (control, engineering, maintenance).

• Represent performance interests in operational coordination meetings and strategic planning forums.

• Facilitate open communication and joint working to resolve performance challenges.

• Incident Analysis & Reporting:

• Conduct detailed investigations of major service disruptions or performance failures.

• Coordinate post-incident reviews to extract learnings and implement corrective actions.

• Provide briefings and recommendations to senior leadership based on incident findings.

• System & Data Utilization:

• Use Etihad Rail’s performance systems to analyse trends and generate actionable insights.

• Ensure high data quality and consistency for operational reporting and regulatory compliance.

• Performance KPIs & Compliance:

• Monitor key operational performance indicators (e.g. On-Time Performance, Delay Minutes, Asset Availability).

• Ensure that performance standards meet regulatory, safety, and customer requirements.

• Support strategic initiatives to elevate the operational excellence of the rail network.

Skills & Experience Required:

• Deep understanding of rail operations and performance frameworks, preferably in freight and/or passenger rail.

• Strong analytical and problem-solving capabilities.

• Experience in a performance or operations management role within transport or infrastructure sectors.

• Excellent communication and stakeholder management skills.

• Ability to work under pressure and manage multiple priorities.

• Familiarity with rail control systems and performance monitoring tools is an advantage.