Performance Support Manager / Engineer in Norwich, United Kingdom
Norwich, United Kingdom |
£47000 - £49000 per annum |
Permanent
We are looking for an experienced Engineer to join the performance team for one of our key rail clients based in Norwich on a Permanent basis. The individual will be working with State of the art trains and for an integral part of the team.
This role has a starting salary of £47,000 , rising to £49,000 after probation
YOUR TASKS
YOUR PROFILE
Essential:
Desirable:
Applications are encouraged from individuals with experience in any Vehicular engineering industry such as REME, Army, Navy, RAF, Rolling Stock, Aircraft etc, those outside these areas may be considered.
If you are interested in this exciting opportunity, Please Apply Now.
This role has a starting salary of £47,000 , rising to £49,000 after probation
YOUR TASKS
- Based within a remote Control Room environment to manage the communications to the operator to promote safe, reliable and efficient in service diagnostics and fault recording.
- Offer advice to the customer to reduce and mitigate impact to the running services.
- Record all instances of service faults to ensure the correct information is documented, offer initial advice on symptoms from technical analysis and historic data to inform the Depot teams of any corrective measures needed.
- To represent the Line of Route and be the initial contact for the teams.
- Attend any performance related investigations
- Respond to in service breakdowns and take part in a 'first response situation' should emergencies in service arise.
- Safely train Apprentices and other staff members on the full range of their duties as required/instructed.
- Participate in the continuous improvement programs with both the internal and external stakeholders.
YOUR PROFILE
Essential:
- Recognised Electrical or Mechanical Apprenticeship
- Able to carry out fault diagnosis remotely
- Have an excellent understanding of electro-mechanical equipment
- Experience of working with voltages of 110Vdc/415Ac/25kV
- Able to carry out theoretical fault investigations
- Able to read electrical/mechanical drawings
- Positive and flexible approach to work completion
- Excellent communication skills
- High Standard of record keeping
- Investigative and calm nature to approach problems logically
- Work productively as part of a team
- Knowledge of Health & Safety and the operational railway standards
- Able to meet the demands of shift working
- Understanding the principles of network control systems
- Meet the required medical standard
Desirable:
- Experience of working in a safety critical environment
- Experience of Railway engineering
- Experience of working in a high demanding, fluctuating environment
- Flexible approach to working overtime
- Level 3 or above in Mechanical or Electrical Engineering
- Experience of working as part of a multi skilled team
- Good working knowledge of Railway Rules and Regulations
Applications are encouraged from individuals with experience in any Vehicular engineering industry such as REME, Army, Navy, RAF, Rolling Stock, Aircraft etc, those outside these areas may be considered.
If you are interested in this exciting opportunity, Please Apply Now.
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