Station Delivery Manager

London King’s Cross

£45,868 - £48,114 plus on-call allowance of £899 PA

Permanent/Full-Time

Why LNER?

We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day.

Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times, more space and greater reliability. Our exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.

Bringing passion. Being bold. Always caring. Owning it. They're the values that make us LNER.

Are you on board?

So, what exactly does a Station Delivery Manager do?

We're glad you asked!

As a Station Delivery Manager you'll lead our frontline station and Travel Centre based teams to deliver a memorable experience for our customers. Taking responsibility for the train operations, you'll ensure that customer experience is delivered safely by ensuring that our customers are well supported during the boarding process and that there are sufficient team members available to deal with queries and assist with luggage. You will ensure that our trains depart on time, well presented and in good working order.

Managing our frontline teams you'll look after all aspects of the people processes including absence, performance management, training and development, recognition and you'll also drive engagement. The role is Safety Critical and you will be assessing the competence of the staff who hold Safety Critical, Train Dispatch competence. Training will be provided, if you don't currently hold Safety Critical competence.

Our Station Delivery Managers play a key role in driving improvements to employee and customer safety, achieved through working collaboratively with business and external stakeholders to develop and implement plans, safety policies and investigate accidents.

What does it take to become a Station Delivery Manager?

We look for the following skills and experience in our Station Delivery Managers:

• Proven leadership and coaching experience
• Experience of working in a customer service environment and a passion for providing the best possible experience for customers
• Demonstrable background in driving employee satisfaction
• Safety management/supervisory experience
• Experience of working to and delivering against KPI's and other business plan measures
• Demonstrable knowledge of equality and diversity issues as they relate to access and inclusion.
• Desirable but not essential as training will be provided - IOSH Managing Safely, Risk Management, Fire Precautions & familiar with station competence management.
• Demonstrable background in driving employee satisfaction

What you'll get:

• Free travel on LNER + 75% off other companies' tickets (for you & dependents)
• Discounted international train tickets (after one year's service)
• 50% discount on LNER tickets for friends & family
• Generous pension scheme
• Annual cycle to work schemes/electric vehicle scheme
• Discount, savings and cashback scheme from top retailers
• Health & wellbeing schemes and discounts
• Host of training opportunities to help further your career
• Rewards & awards to recognise when you shine

What we believe:

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference – always doing what's right for our customers, our people, the communities and destinations we serve, the future of the industry we lead and the environment we cherish.

We know that our people are the beating heart of everything we do. We are committed to creating an inclusive, engaged culture that supports everyone at every stage of their journey – and ensures that when you're at LNER, you can always be you. No wonder most people never want to leave!

Diversity and inclusion
We are passionate about creating a diverse and inclusive workforce, representative of the communities we serve, and are creating ways to inspire diverse talent to join LNER.

Developing our people
We are focused on creating a learning culture, to support our people to be the best they can be at work by providing them with the tools and resources to navigate their development and career journey.

Health & wellbeing
To create a culture where our people can perform at their best, the physical health and mental wellbeing of our people is of paramount importance to us.

What next?

As we say, we have fantastic opportunities for ambitious people from all sorts of different backgrounds, so now is the time to join the team at LNER – without delay!

Closing date: 21 July 2024

Start your journey here!