About the role:

The west region is looking for a self-motivated & driven individual to take up the exciting and very challenging role of Station Manager at Blackburn.

This role will give the suitable candidate the opportunity to be involved with the exciting times ahead within this major city-centre location. An innovative mind is key to being successful in this exciting role and you will be responsible for developing the station team to embed a customer service culture, based on operational excellence with a commercial focus. You will be interfacing with other departments and third parties in order to ensure the consistent delivery of a key element of the customer experience whilst developing this location into a flagship location.

• Development and implementation of processes and action plans based on trend analysis
• Drive improvements to the customer experience and delivery of the service at stations including safety and security, cleanliness, accessibility, information & communication
• Manage internal and external relationships in order to meet key performance indicators
• Meet revenue and cost targets whilst identifying opportunities to further increase revenue and reduce costs

About you:

You will be someone who relishes in the opportunity to make a positive difference to the everyday lives of our customers and station teams.

You will need to excel in the following areas:

• A desire to deliver excellent customer service
• Strong communication skills, effective communicator at all levels
• Ability to manage stakeholder expectations
• Excellent people management skills
• Proven organisational and time management skills
• To obtain or be willing to work towards your assessor qualifications

• A full, current driving license

• A sound management understanding of HR and safety policy implementation

Benefits and Rewards:

By working as part of the team, you will receive the following benefits:

• Free Travel on company services – for you and your family*
• 75% discount on all other Train Operating Companies leisure services*
• Pension Scheme
• A generous holiday entitlement
• Maternity and Paternity Benefits – above the statutory minimum
• Full uniform for frontline facing roles
• Employee Assistance Programme – operating 24/7, giving a wide range of advice, support and useful information for employees
• And many more!

*Terms and conditions apply