Team Manager Oracle (Inside IR35)

Contract Term: 3 months

Contracting Authority: Network Rail

Location: Manchester

Imagine having a talent that could benefit someone you’ve never met and solve problems you didn’t even know existed. Well, you do, and you can. And we’re here to help you do just that. At PSR we are the go-to place for talented contractors and temps for a rich variety of public sector roles.

Network Rail is at the heart of revitalising Britain’s railway. From Crossrail – Europe’s largest civil engineering project – to investment in world-class stations and major programmes of electrification, we're involved in some of the most ambitious and diverse ventures that this country has ever seen. We at Network Rail are dedicated to becoming one of Britain's best employers and believe this starts with placing the candidate at the heart of everything we do!

As a Team Manager, your main responsibilities would be:

• To lead a multi-functional team within the business support portfolio. Deliver the organisational
  change and employee records process
• To define the local data strategy for shared services, using knowledge of technology products to drive quality and reduce data errors. Demonstrate experience in identifying data quality issues,remediating issues and embed control
• To understand who has access to Shared service data and how it is protected, lead the implementation of General Data Protection Regulation (GDPR) legislation and proactively work with stakeholders and colleagues to maintain appropriate standards
• To deliver the Implementation of organisational changes within the shared services systems reviewing that the correct level of authorisation has been acquired. Accountable for upskilling and coaching customers and stakeholders on the process to improve service offerings
• Managing the control and storage of Network Rail Employee records in accordance with the current data protection legislation
• Delivering a Subject Access Request service for the business liaising with Network Rail’s Legal Department on all matters relating to complex Subject Access Requests and working to agreed service level agreements and KPIs
• Consistently build levels of trust as a manager of the Organisational & Employee Records team
  manager
• To demonstrate improvements by increasing engagement through the internal tools available which will in turn reduction grievances and shared service attrition
• Operate within the pre-agreed control framework, embed a control mind set amongst employees. Continually reviewing the framework for adherence, where gaps are identified take personal ownership to define, socialise and embed improvements. Work with all parties to reduce risk and the cost of control
• To develop/continually improve relations with key stakeholders, define and embed a customer centric culture where all team members consider the impact on customers and their future requirements
• Supporting the Network Rail better day every day initiative by overseeing the adoption of weekly focus initiatives, coaching and empowering team members to innovate existing processes to drive continuous improvement in the department and wider organisation
• To play an active role in the Network Rail Shared Services people forum, developing peer group people initiatives, consistency in the application of people policies and improvement in centre wide engagement scores
• Managing the organisational change and employee records team by maximising individual employee performance. Set, monitor and assess individuals against SMART objectives to drive employee and team performance. Support team member development through regular coaching and balanced feedback; encouraging team members to have a training and career development plan

You’ll have:

• Experience of leading and empowering a team within a shared service centre environment
• Proven analytical skills; ability to produce, interpret and work comfortably with management information in a KPI driven environment
• The ability to motivate a team in high pressured situations leading by example
• Excellent stakeholder management skills; a proven track record of building and maintaining effective working relationships with a range of colleagues within a large and complex organisation
• Excellent communication skills both written and verbal (comfortable presenting to senior stakeholders and/or customers)
• The ability to make tough decisions needed to succeed and having the courage to honestly communicate those decisions
• Excellent and current knowledge of data protection legislation and practicing this within a shared service organisation including DSDM
• ORACLE eBusiness Suite experience
• Experience of working to a legislative framework and within agreed timescales
• Experience of managing improvement projects and processing high volume activity would be desirable
• Ideally, experience in LEAN or equivalent
• It would be useful to have exceptional experience of KPI turnaround from underperforming to performing exceptionally

If this Team Manager role sounds like something that you would be interested in, please click the link to apply.

Network Rail are an equal opportunity employer and value diversity. They welcome applications from everyone

"In applying for this role you acknowledge the following; this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment, and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different."