Delay Resolution Co-ordinator

Contract

Glasgow

Our client is currently looking for a Delay Resolution Co-ordinator to join their team on a Contract basis. They require someone with experience in Delay Attribution.

Responsibilities:
* Manage the delivery of the Network Rail Performance Manual; including the overall management of the delay attribution process, checking compliance by completing all appropriate measurement and contractual documentation in respect of the Performance Process Manual, Performance Data Accuracy Code and the Track Access Contract
* Manage the delay resolution process and lead the performance regimes and incentive calculation process
* Provide support on performance measurement issues with key stakeholders and maintain the production of information on the fiscal and delay calculations for each of the regimes
* Resolve and clear disputed incidents in the performance systems
* Undertake the competency assessment process to deliver a consistent level of performance data integrity
* Lead the route input to additions and changes to the Delay Attribution Guide
* Lead the teams responsible for Delay Attribution, Data Quality and Dispute Resolution
Experience will include:
* Must have knowledge of Train delay-attribution
* Previous line management experience is essential for this role
* You will hold the ability to manage a heavy workload and a small team
* High degree of numeracy, literacy and I.T skills.

Please apply and one of our team will be in touch to provide further details.