Field Service Technician in Midlands, United Kingdom

Field Service Engineer.

Permanent:
Full time contract. 
Salary: £40,000 - $45000
Qualification: Apprentice trained with relevant engineering qualifications or level 3.
Experience: Mechanical and Electrical diagnostic experience required

BASIC RESPONSIBILITIES
  • Provide Field Service support to Mobility (Rail and CV) products in the Midlands and the North of England, excluding marine products
  • To carry out diagnostic repairs at customer premises
  • Carry out transmission changeouts and disconnections
  • Carry out PDIs to ensure completion within 6 months of entry into service

SPECIFIC RESPONSIBILITIES
  • Complete paperwork once assignment is finished, and submit as soon as convenient
  • To report to the company any potential quality related issues noted during the work assignment
  • Give assistance to sales staff on technical aspects of Voith Mobility products
  • Quote customers for service work.
  • Liaise with Health & Safety, and Manager, on any issues arising in the day to day working at various premises
  • Ensure all tooling and equipment is within calibration dates
  • Develop and maintain good working relationships with customers and their representatives.
  • To seek and report on future business opportunities
  • Interface with Mobility Sales and commercial department to share field service opportunities to increase sales for Mobility
  • Work together with the customer to minimise downtime.
  • Complete stocktakes in line with company plan
  • Carry out work within workshop facilities as and when required.
  • To train other team members with product knowledge, where possible.
  • Occasionally work unsociable hours as requested and to fulfil the job requirements.
  • The Employee warrants to the Employer that he holds a valid licence to drive motor vehicles and agrees that if He/She ceases to hold a current driving licence the Employer may end this employment immediately without notice or payment in lieu of notice
  • Represent the company in a positive and professional manner.

Skills, Qualifications
  • Apprentice trained with relevant engineering qualifications
  • Mechanical and Electrical diagnostic experience required
  • Previous field service experience preferred
 

Benefits Package

  • £40k £45k (dependant on experience)
  • Company vehicle
  • 20 days holiday (pro rata)
  • Annual Bonus (pro rata on year of joining)
  • Life Assurance
  • Pensions 3% EE and 6% ER
  • Salary/Bonus Sacrifice
  • Private Health Care
  • Cycle to work scheme
  • Other Benefits

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