Attribution Manager in London, London, United Kingdom
Attribution Manager
2+ Month Contract – to start immediately
Up to £330
Based in London
Our client is a well established Nationwide Rail company whose professionalism and well respected name have been instrumental in their success. They provide an exceptional service to their customers and are focused on continually improving this.
You will need:
Essential
- A1 qualified
- Experience of managing people
- Knowledge of Network Rail people management policies and procedures
- Detailed understanding of business process manual and commercial environment
- Investigation skills
- Negotiation skills
- Crisis management skills
- Influencing skills
Desirable
- Relevant experience of Railway industry
- Understanding of negotiating machinery
- Knowledge of budgets
The Role:
To lead and direct section TRUST Delay Attributers in the capture of delay minutes. Deliver consistent delay attribution in real time for the route, monitoring all trains operated capturing reasons for delay in accordance with the business process manual and the relevant train performance schemes.
What you will do:
- Provide overall direction with regard to the application of the delay attribution guide, providing support and guidance to relevant managers across the route.
- Apply consistent standards, consistently, throughout the route for all delay attribution and TRUST incident creations.
- Lead the capture of train delays in line with KPI reporting.
- Undertake briefing of staff on changes to the delay attribution process and guides.
- Promote understanding of the delay attribution process with customers, contractors and other interested parties.
- Provide technical support and advice to the Customer Service team in respect of TRUST / TRUST D.A.
- Assist with the development of data capture contingency plans and monitor the introduction in the event of TRUST failure.
- Assist with real time support to the route control during disruption.
- Undertake competency assessments identifying, recording and implementing any development needs.
If you are looking for an opportunity to join a company which is growing – Contact us now on <phone number removed> !!
To apply for this position contact Linda Davison by emailing your C.V to linda. Davison @ vital. uk. com
The partnering concept promoted by Vital means that we work together with candidates and clients
to achieve your career and recruitment objectives. For clients the result is cost effective, culture-compatible solutions that make staff selection, recruitment and retention far easier.
For candidates it means a personal and professional relationship that will help you through every stage of obtaining your ideal job and pursuing your career goals.
Our commitment to both candidates and clients is equalled only by our professionalism and dedication to providing the best possible service.
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