Digital Strategy Manager
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Key Information
Job title: Digital Strategy Manager
Salary: £55,000 - £75,000 Grade: Band 3
Contract type: Permanent Reference: 4534
Team: Places Strategy and Planning Directorate: TTL Properties
Contract details: TfL Location: VSH / Hybrid
Application closing date: Thursday 23rd July 2026
All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.
About us
For 160 years, Transport for London has kept London moving. It has been one of the city’s biggest innovators. Places for London, the TfL property company, is its latest innovation. At Places for London, we are here to unlock more of the potential of TfL land and create a greener, kinder, and more connected London for everyone.
We have been home to over 1,500 businesses in stations and railway arches and on London’s high streets for decades. And now, we’re working to release more of the untapped opportunity in TfL’s property portfolio and curate more of the places that Londoners need to thrive.
With 5,500+ acres, stretching across almost every borough, TfL is already one of London’s largest landowners. At Places for London, we’re on a mission to help it become one of the most impactful too.
We are unashamedly focused on how we deliver for London, not just what we deliver. At Places for London, we celebrate our differences and uniqueness, but our public spirit and passion for this city unites us. It’s a place where you’ll be free to express yourself, have the chance to shape your own development and take pride in being part of our team. The energy our people bring is unmatched, and each and everyone us has the opportunity to change this city for the better.
About the role
We have an exciting opportunity for a strategically-minded professional with experience of operating in fast-paced, energetic and digital environments.
Over the next couple of years we will be evolving as a business, for which the digital strategy is setting the foundations and developing future-proofed infrastructure enabling us to be a digitally enable business.
The digital strategy manager will support the delivery of Places for London’s digital transformation by managing the development and implementation of strategic digital initiatives under the leadership of the Digital Lead.
Acting as business sponsor, The Digital Strategy Manager will translate Places business needs into actionable digital solutions, support business change processes, coordinate cross-functional delivery, and embed digital operating model and capabilities that contribute to improved efficiency, innovation, and value creation.
Working closely with colleagues across Places for London, TfL’s Technology & Data function, and external partners, the postholder will help prioritise digital requirements, build case for change and ensure alignment with the organisation’s ambition to quadruple its annual dividend to TfL and double its asset portfolio value.
We are looking to welcome somebody who can bring diverse, creative ideas and innovative ways of thinking, so we can work together to successfully grow Places for London. Everyone has a voice in how we shape and grow our business.
Key Accountabilities
- Act as the primary liaison between Digital/Technology teams and business functions, ensuring alignment of digital initiatives with organisational strategy.
- With the support of technology specialists, translate business needs into clear digital requirements and ensure digital roadmaps support strategic objectives.
- Manage and triage digital demand, ensuring clear evaluation criteria and alignment with strategic priorities.
- Coordinate the delivery of digital initiatives across business units and TfL technology and data function to ensure digital initiatives comply with organisational governance, security, data protection, and architectural standards.
- Monitor and report on the performance of digital initiatives, ensuring business requirements are met and risks/issues escalated and inform continuous improvement.
- Conduct horizon scanning and support the evaluation of emerging technologies that could enhance business performance, customer experience, or asset value.
- Champion digital best practice, providing insights and contribute to building a digital-first culture across Places for London.
- Contribute to the development and implementation of the digital operating model, governance framework, ensuring clear ownership, accountability, and compliance with TfL policies.
Experience
- Demonstrated experience of acting as a strategic partner between business and digital/technology functions.
- Background in product management, agile delivery, transformation, or business analysis.
- Experience supporting end‑to‑end delivery: discovery → design → delivery → optimisation in a complex organisation
- Familiarity with emerging technologies, digital platforms, and data-driven decision-making.
- Experience spotting opportunities for digital transformation or service improvement.
Skills
- Excellent influencing and stakeholder management skills, working with both internal and external stakeholders
- Proven ability to build strong collaborative working relationships to deliver results across diverse groups
- Ability to make things happen. A self-starting individual with curiosity and eagerness to learn
- Financially literate, analytical and detail conscious
- Excellent presentation and organisational skills
- Confident in advising senior teams with the ability to present complex strategic problems and proposals in an accessible way
- A strategic thinker with the ability to join the dots, spot linkages and dependencies
- Ability to take the long-term view, looking beyond day-to-day decisions on projects and programmes
- Excellent written communications skills
Knowledge
- Awareness of enterprise architecture, systems integration, APIs, and data governance (no need to be hands‑on technical).
- Ability to map current-state and future-state processes.
- Knowledge of digital governance frameworks, risk management practices, and information security/data protection requirements.
- Ability to build business cases, assess value, understand cost models, and support investment decisions.
- Understanding of digital and data trends in the real estate or infrastructure sectors.
- Knowledge of programme and project management principles in a digital context
Application Process
- Please apply using your CV
- Think carefully about the skills, knowledge and experience in the advert and cover this in your CV
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
- 30 days annual leave plus public and bank holidays
- TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4 week period. Hybrid working arrangements can evolve subject to business requirements.
We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.
Vetting Process
At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.